It's all very well talking the talk but it's far better to also walk the walk, so to that end today I started my regular round of Windows, software and plug-in update checks. This is something I like to do from time to time to keep my Windows 10 mega PC in tip-top condition.
As a Waves plug-ins owner and user I find their Waves Central application a very easy and convenient system for keeping my Waves goodies up to spec but this morning Waves Central failed to start.
First Things First - Don't Panic!
You might think the team at Production Expert have some kind of hotline to every audio company on the face of the earth, sadly this is not the case. We are lucky enough to have some friends in the industry but in general, we deal with our problems and issues the same as you do, with lateral thinking and a positive, logical approach. I also did not feel the need to put fingers to keys and go screaming all over online forums about the problems I was having. Stay calm and be logic is the key here.
First I looked on the Waves Tech Help pages to see if there was any help there. Not finding anything, I filled in a support email request and sat back to enjoy the ride.
I was quickly contacted directly via email by Waves support and offered the advice I am about to impart to you. It would appear there are some "incompatibilities" with some Radeon graphics cards, their drivers, Windows 10 and Waves Central. The advice was as follows...
1. Go into the Windows Control Panel > Device Manager > Display Adaptors and select this and choose Disable. Your screen will turn black for a second or two as the Windows graphics drivers take over.
2. Once the graphics card drivers are disabled run Waves Central and do any and all updates that are required.
3. Finally go back to the Windows Device Manager and Enable the graphics card drivers. This may require a re-start of your machine.
This fixed my system and some problems I was having running some plug-ins in Pro Tools.
OK, so this is very much a "work around" but it did get me up and running. I'm quite sure this is something the development team at Waves are working to fix in future software updates but for now I'm just glad my system is up to date and working as well as I would expect.
Thanks to the support team at Waves for being so on the ball and helping me out in a very speedy fashion.
I find it amazing that to get this problem fixed I did not have to go on a forum and start shouting my mouth off about how flakey and un-stable a piece of software was in order to get anyone to listen to me and get it fixed. And just in case you missed it, that was a joke.