Community member Tom Jenkins has reached out to us so we can tell you all that Avid have suspended sales for all upgrades until the new support plans are released in November.
Tom was trying to upgrade his Pro Tools 10 and CPTK to Pro Tools 11HD but was thwarted online. So he checked with Avid Customer Care and they responded with this…
Thank you for contacting Avid Customer Care. For the moment, no upgrades for Pro Tools are available on our webstore because we are doing some changes in the our upgrade system. If you do not want to wish to wait until the launch, you can try and contact one of our resellers.
So for now the only way of getting an upgrade is through your Pro Tools dealer.