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Support Request

PLEASE READ THE FOLLOWING CAREFULLY BEFORE CONTACTING US - IT WILL HELP YOU AND MAY ANSWER YOUR QUESTION

For Those Trying To Register An Account

  • When you place an order with us you are first directed to Paypal for payment.
  • When you have completed checkout then Paypal should automatically redirect you to a registration page. In some cases this happens immediately, sometimes it does not. If you think that is the case please email us.
  • Popup blockers may prevent Paypal from making the redirect.
  • If you pay using an Paypal E-Check then this will delay your delivery until it has cleared, this is normally 5 working days.
  • We do have some issues with Hotmail accounts, so please try and use an alternative account if you can.
  • If your email address held at Paypal does not match the one you now use, this can delay your order from being processed.
  • If you have any issues then please contact us using the form below to resolve the issue before contacting Paypal, opening a Paypal dispute may delay a resolution rather than expedite it.

For Those Buying Products

  • When you place an order with us you are first directed to Paypal for payment.
  • When you have completed checkout then Paypal should automatically send you your download links. In some cases this happens immediately, depending on your mail provider, this can take several hours. We have no control over this, so we ask for your patience.
  • If you pay using an Paypal E-Check then this will delay your delivery until it has cleared, this is normally 5 working days.
  • If your download has not arrived after several hours then please contact us, but please first check your spam or junk mail folders to make sure it is not in one of those folders.
  • We do have some issues with Hotmail accounts, so please try and use an alternative account if you can.
  • If your email address held at Paypal does not match the one you now use, this can delay your order from being processed.
  • If a product has been sold on a promotion for a limited period and you try and buy it at the lower cost after the deadline, then Paypal may take your payment but you will not get your download. In these cases we can either refund you in full or you can buy the product at the higher cost.
  • If you have any issues then please contact us using the form below to resolve the issue before contacting Paypal, opening a Paypal dispute may delay a resolution rather than expedite it.

Thank you for taking the time to read this.

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