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Entries in help (7)
Less than a week ago, we posted a story about the plight of Bernie Torelli at Nomad Factory who has unfortunately been admitted in a hospital in Los-Angeles for a serious spine disease due to a cancer he was diagnosed with over two years ago and the plan from the team at Don’t Crack to raise funds for him.
We can announce that so far they have raised and sent over $60,000 to Bernie’s family already. But it is unfortunately still far short of the necessary funds needed to cover Bernie’s growing medical costs. They are therefore keeping the “Raising Funds” promotion going until December 31, 2013.
Please use any of the links below to spread the good word as far and loud as you possibly can…
- Please share our “Raising Funds” post on your FACEBOOK page.
- You may also want to RT (re-tweet) our announcement on TWITTER
Eric Nolot - CEO & President of DontCrack.com says…
On behalf of Bernie and his family, I want to thank ALL of you that have spontaneously participated in our “Raising-Funds” promotion, contributing to making it so successful up until now! We have given Bernie a reason to smile and a great big dose of hope… And that is surely the very best medicine. Thank you so much!
It would be great to give Bernie and his family an even bigger Christmas present, so you are able to help then please do.
We were alerted by a couple of members of the community to this news on the health of Bernie Torelli from Nomad Factory, a copy of the letter from the team at Don’t Crack is shown below. If you can help in any way then please do:
Our long time partner Bernie Torelli at Nomad Factory needs your help !
Today we are sad to announce that our friend Bernie Torelli has been admitted in a hospital in Los-Angeles for a serious spine disease due to a cancer he was diagnosed with over two years ago. Although it is very serious at this time, there are chances that Bernie will make a full recovery, if all the necessary care is done. But the medical costs have already devastated Bernie’s family financial situation, making any chance of necessary surgery nearly impossible !
We have therefore decided to help him out by raising funds by promoting and donating the receipts of Nomad Factory’s best selling products :
MAGNETIC II, ECHOES and COSMOS at the no brainer cost of ONLY $19.
The Magnetics Bundle II that contains ALL three plug-ins is actually dropped at ONLY $49 !
And all other Nomad Factory products are sold at up to 70% discount until December 31.
It is needless to say that 90% of the income provided through this promotion will be directly sent to Bernie’s wife for her to manage the mounting health costs but also continue to pay Nomad Factory’s employees that have been continuously working on product development and customer support during Bernie’s illness.
That is certainly the most important reason for Bernie to fight for his life as all of his time has loyally been devoted to his work, his employees, his friends and most of all, his family… Great new products are almost ready to launch…
BERNIE NEEDS OUR HELP AND HE NEEDS IT NOW !
Direct Donations may be adressed via Paypal at : firstname.lastname@example.org
(Please fill “Raising Funds for Bernie” in the subject line)
Testimonials can be posted in this dedicated forum thread
Thank you so much !
CEO & President
We’ve just had word from Andrew at iLok who are continuing to look into the problem that some users are having with Pro Tools 11 licence surrender issues. He writes…
Quick note as I am working support queue right now. We are seeing some people getting stuck in the surrender update.
They should go to the top page of iLok.com if they have this issue after a sync-repair or attempt to surrender update in some situations. Many of these are cases where a sync-repair was needed prior. We have a tool internally to help people quickly and we are actively working to handle all support tickets. We are also working on a broader server fix.
We understand how excited people are about Pro Tools 11 and working to get them to the point where they can complete their upgrade.
With the growing propensity towards mobile recording solutions, an obvious way to capture the data is with a USB stick or pen drive. However not all drives are created equal and some just don’t have the speed to keep up with a multi track audio DAW like Pro Tools.
It sounds like something from Harry Potter or The Hobbit, but an error that’s been around in Pro Tools since version 7.4 is this one “Could not complete the Open Session command because magic ID does not match”, it may also have additional text.
If you get this then it probably means the session file is corrupted, if it is the case then try the following.
- Try opening a session file back-up, these are situated in the current session folder in a sub folder called “Session File Backups”
- If this does not work then try creating a blank session and doing a Session File Import and importing everything back into the new blank session.
- There are rare occasions when Pro Tools will not start-up, if this is the case then the simplest thing to do is to back-up your plug-in folders and then reinstalling Pro Tools. However, this should not be necessary.
Anyway, no need for a wand or incantation - the answer is far less magic than the the error would suggest.
A number of users have been asking questions regarding the use of signatures other than 4/4.
The official response fro Avid Tech Support on the matter is as follows:
'"Sorry for the delayed response I have been waiting for information from the AIR group. Strike currently operates at 4|4 even if the pattern is in odd time. The workaround is to stay in 4|4 and set your grid to triplets. They are aware of this hoping to change this behavior in a future release."'
This may not be the answer you are hoping for, but it does save you from thinking you're going nuts!
Last night I sent an email to all those signed up to Enews to ask for support running the blog. I choose the Enews Group because I figure they take an interest in the blog and signing up indicates a higher level of support, kind of Power Users.
So far 17 people have answered the call to join me in this wild adventure, that is overwhelming, some even took the time to write and say they would love to help but were too busy, I appreciate that kind of response, it says 'I care enough to tell you I'd love to, but can't'
I didn't post the request here because I didn't want to bother any visitors who just like to dip in and out of the AIR User Group tribe, there's nothing wrong with that we all have busy lives - if your thinking you want to help but have not yet signed up to Enews then email me, we'd love to have you along.