We have a number of iLok related help articles including a tutorial on Tutorial on how to use the iLok License Manager software, Setting Up Your iLok Account, The iLok License Manager And Activating Protected Software, and What Do I Do If My iLok Is Broken, Lost Or Stolen? In this article, we are going to cover some of the other iLok related problems that can crop up.
Performing A Synchronize Operation
If you ever experience strange behaviour with an iLok, performing a Synchronize operation on the iLok is a good place to start. There are two ways you can do this,
- Right-click on the iLok in the left-hand list on the iLok License Manager, and select Synchronize (It used to be called Sync/Repair).
- Alternatively having selected an iLok click on the Show Details button near the bottom right-hand corner of the License Manager Software window and in the iLok details click on the Synchronize icon showing a spanner.
This may take a minute or so. Please wait for the operation to complete.
The Synchronize Operation is designed to fix the following types of issues:
- Protected software no longer functions or DAW doesn’t see iLok
- Licenses missing from iLok or User account
- Licenses converted to “Temporary”
- Unable to synchronize iLok or fails to complete
- Synchronize removes valid licenses from iLok
- Unable to activate and deactivate licenses
- Unable to transfer license to another user
- Transferred license fails with multiple authorizations error
- Expired Trial/Demo licenses cannot be deactivated/removed from iLok
- Note: Sync/Repair now automatically deactivates expired authorisations from the iLok back to the account.
- Locked Group (Bundle) seem to split across iLoks
An iLok Is Connected To A Computer, But Licenses Cannot Be Activated On It
The iLok may be shown in the left-hand list with a red icon (rather than black): This either means that you are not signed in, or that the iLok is registered to a different account than you are currently signed into.
If the above does not apply, your iLok may be out of sync with your account, which in some cases can cause license activation to fail. To fix this, refer to the Perform Synchronize Option above.
Some Licenses Can Be Activated On An iLok, While Others Fail
Option 1 - Does the license displayed in the iLok Licence Manager have a grey clock icon?
If so, the licence has an expiry date. Check the Expiration Date column to see if the licence has expired. Once expired, such licences cannot be used and are displayed in light grey text.
Option 2 - Check whether or not the affected licence(s) require surrendering.
Licences that require the surrender of another licence are marked in the iLok Licence Manager with a blue flag icon. Double clicking the licence will open the Details Pane where you will be able to see more information about a license that needs surrendering. The most likely reason for this is that there is a software upgrade where the new version needs a new iLok licence, so it is necessary to surrender the old license and then a new replacement license for the new version of the software can be deposited into your iLok account and onto your iLok to replace the license that needs surrendering.
If the affected licence(s) have no surrender terms, follow the instructions to the Perform Synchronize Option above.
Option 3 - You see the error message ‘This licence does not have any activation available’
This generally means that the licence is already activated to an iLok or host machine. Right-click a column in the list and select Activation Location to check which device it is currently activated to.
Option 4 - A licence is shown in the iLok Licence Manager as a Locked Group
This isn't a problem, it is part of the normal operation of some iLok licenses. Software that uses multiple licenses will often be in Locked Groups. Pro Tools can come in a locked group containing separate licenses for Pro Tools 10, 11 and 12.
This is how, when upgrading your licence, you do not lose access to the older versions of the software. When multiple items are grouped into a licence, they are labelled as a Locked Group. This just means that this group of items will behave as a single item. In the iLok Licence Manager, you can expand the group to see the items it contains. However, individual items in a locked group cannot be activated to different locations simultaneously.
I Have Lost My User ID Or Password – What Do I Do?
Whatever you do, don’t create another iLok account, instead, use the online iLok password recover tool here. if you create a new account you will not be able to transfer the licenses from the old account to the new account because you cannot access the old account. Also, there are fees for transferring licenses from one account to another.
I Have Been Given An Older Version Of Pro Tools, But It Won't Run Because I Don't Have An Ilok. What Do I Need To Do?
Any version of Pro Tools that requires an iLok, so any version of the HD software and any native version of from Pro Tools 9 onwards, will not run without an iLok with a Pro Tools license on it plugged into the computer with the Pro Tools software on it. You will need to go back to the person who generously gave you Pro Tools as, without the iLok license too, your gift will not work, ever.
Can I Buy and sell software that is iLok protected?
The simple answer is more than likely but there are a number of caveats to that. Check out these 3 articles for much more information on buying and selling software protected by iLok licenses...