When I ran iLok License Manager this morning I was greeted with this message. Would I like to download the new version? I wasn't in the middle of a big job, and seeing reference to the iLok Cloud Support, as well as wanting to see what happened so I could report it to the community, I clicked on the Download Update option.
What Is In iLok License Manager 4.0.0?
The notes in the update window say...
- iLok Cloud Support - This feature requires publishers to incorporate cloud support and release updated software and licenses
- New sorting for Locations (Cloud, computer, iLoks)
- Publisher License ID field available in the column view and License Details
- New firmware for Second and Third generation iLoks (synchronize to update the firmware)
- Release Date Limit (RDL) supported in licenses
- Fixed crash if you select some View menu options when you are not signed in
- Fixed crash if multiple surrender update deliveries as well as some licenses are selected and activated
Once I had downloaded the installer, unzipped it and installed iLok License Manager 4.0.0, I ran the new version and all seemed well at first...
However once I had signed in it appeared that all my licenses on my iLok appeared to have gone!
So I closed iLok License Manager, re-opened it without signing in, and all my licenses were there. To double check all was still OK, I ran Pro Tools and nothing complained so all was well this was some kind of display issue, phew!
So I went over to the iLok website to see if there was any information there and at the top of the home page I found this message...
It says "If you are having difficulties seeing your licenses in iLok License Manager, please click the "Remove account data saved on computer" button under the Licenses tab of the iLok License Manager's Preferences".
So back to the License Manager and without signing in, opened the iLok License Manager Preferences and selected the Licenses tab....
I clicked on the "Remove account data saved on computer" button, clicked Apply and then OK. Then I signed in, held my breath and all was OK...
It would appear that with iLok License Manager 4, PACE has changed the format of the account data stored on the computer, so if this happens to you, follow these instructions.
Update - PACE Release iLok License Manager 4.0.1
PACE have responded to the problem with an update that they have told us "fixes an iLok License Manager bug where licenses on locations where not being seen after signing into your account following an installation without an uninstall".
I have installed iLok License Manager 4.0.1 without incident but as I have already applied the fix described in this article I have no way of telling if this fix works OK.
PACE has updated iLok License Manager ready for the iLok Cloud, but we recommend that you read this article before you update iLok License manager as it can appear as if all your licenses on your iLok have disappeared after updating to iLok License Manager v4.0.0. Don't worry, it's a simple fix and all the details are in this article.
2017 has been our first visit to AES show and it has been an excellent show. the return to New York and scheduling it from Wednesday to Friday, as well as the nature of what the Audio Engineering Society is all about, mean that this show has had a great feel and I have enjoyed this show and its format with the convention and technical paper program making it a well worth the time to come to.
PACE Anti-Piracy, Inc. introduces an entirely new approach to software license protection—iLok Cloud. With iLok Cloud, software publishers can offer their users quick and easy access to their licenses from any computer with an Internet connection. iLok Cloud has the same level of robust security as the current iLok USB smart key, which will remain as an option along with machine-based licenses.
We have been getting reports from several sources that all their iLok protected software has stopped working. The current issue is getting an Authorization Exception message. The simple fix is to make sure you are on the latest version of the iLok License Manager.
Your iLok can be worth more than it's weight in gold if you have a lot of software licenses on it. Looking after it and protecting it should be a high priority but we so often don't give it a second glance. In this article, we are going to look at a number of options to consider.
We have a number of iLok related help articles including a tutorial on Tutorial on how to use the iLok License Manager software, Setting Up Your iLok Account, The iLok License Manager And Activating Protected Software, and What Do I Do If My iLok Is Broken, Lost Or Stolen? In this article, we are going to cover some of the other iLok related problems that can crop up.
In this article, we are going to take a look at what you should do if an iLok is broken, lost or stolen. iLoks are incredibly valuable especially when you have a lot of software and plug-in licenses on them and so it is best to look after them carefully but when the unthinkable happens then this is what you should do....
Since 2013, the iLok License Manager software has been at the core of how we manage the iLok licenses, that protect a lot of the software we buy. This article and the video from Avid cover how to use the iLok License Manager software to manage for iLok licenses.
If you have never used an iLok before you will need to buy an iLok, create a free iLok account and transfer the iLok license onto your iLok or computer. Existing Pro Tools owners with Pro Tools 9 and above will have had to set up an iLok account and own an iLok as the Pro Tools Software is protected by an iLok license that is required to be on an iLok license.
New Pro Tools owners and anyone that hasn't got an iLok are advised to follow the instructions in this guide. This guide will also help if you have received an activation code from a software publisher.
PACE, the makers of iLok, are announcing the new 3rd generation iLok. Its half the size of an iLok2, its twice as fast as the iLok2 and can hold 3 times as many licenses as the second generation iLok.
Got Pro Tools installed on more than one computer? Find yourself swapping iLok and Waves USB hubs between your systems? Got an Arm / Linux based NAS server? Want to be able to use your Pro Tools anywhere in the world, even if you've left you iLok behind? Alan Sallabank takes a look at the VirtualHere Server.
Anyone who opens their iLok License Manager, as I did this morning, should be presented with this rather unfriendly warning that you need to update your License manager software.
Community member Michael Boettcher wrote to us to tell us about his experience of Ebay problems when buying iLok licences.
As you can imagine life at Pro Tools Expert can get complicated when running a Pro Tools computer. We test a lot of gear, that includes hardware and it also includes more than one Mac. Right now I have a Mac Pro running El Capitan and a Mac Mini running Pro Tools on Yosemite for testing which I have to jump between, so I wanted to find a solution that gave me the greatest flexibility with the minimum of pain. A few things needed addressing, screen, keyboard and mouse sharing, audio and MIDI input and also plug-in licences, this is the solution I came up with.
iLok have updated their website to respond to user concerns about getting information. It includes; A cleaner UI and routes to info, Easier to use supports tools, Better store experience and New how-to videos - what is ZDT and TLC
Community member Nathan Ruyle has reached out to us asking if we would share his experiences after buying an iLok protected plug-in on line.. I just had a recent experience with an iLok software license that I thought I would share with you as a cautionary tale about purchasing software from individuals rather than a vendor.
An issue that has not well publicised is that 2nd generation iLoks (iLok2) can have issues with USB3 ports on newer Macs. The fault can sometimes be replicated by unplugging the iLok after successfully using it, then plugging it back in again, after that, the iLok will light up but may not be detected by any application that needs to access it (this is obviously more of a problem for laptop users). The workaround is to plug it in via a certified USB2 hub (even one of the ports on an Apple keyboard will do).
Following a question in Podcast 81 from Michael Lux asking now to get a copy of Pro Tools 11HD software, because he wanted the surround features that are now only available in Pro Tools HD. We talked about how it was possible to buy it secondhand but that the seller would need to put it on an iLok and send the buyer the iLok as Avid have now blocked transferring Pro Tools HD licenses from one iLok account to another. In the podcast we also discussed how the iLok would show up on the buyer’s iLok License Manager.
Mike showed his modified iLoks at the end of his post about how to label iLoks, and a number of the community have asked where you can get the Star Wars caps from.
Did you know you could label your iLok? Take a look at the photo above. On the underside of an iLok is a little button, if you push that in and then pull the translucent collar, the collar will come off to reveal a grey plastic area which you can write on.
A first look at the new iLok Licence Manager App for Mac and PC. Manage your iLok from your desktop and more!
To access and manage our iLok licenses users for many years now have used a web browser and a special extension, which worked well, but has been plagued with browser compatibility issues, especially with Firefox which hasn’t been supported for quite a while now, and there have been a number of things we couldn’t do like delete expired demo licenses.
Software protection gets a bad rap on the whole, not just from those trying to find ways to get software by not paying for it, but also from those who have paid for the software but sometimes find themselves locked out of our own software because the protection isn’t working as it should.
In this week’s podcast we had a question from Craig Shimmon about recommendations for how to make iLoks secure in a computer lab environment. I had two suggestions, a diecast box which Neil Hester suggested trashing the lid screws once fitted and screwed to the desk, or a product called a Roklocker. We have had an excellent solution which takes my diecast box idea and moves it on many stages to an excellent solution and so with Neil and Fred’s permission we bring you the Fredbox Mk 2. They also offer an improvement to my our ideas for a Mac Pro.