We got an interesting email into Pro Tools Expert this week from a community member who works as a freelance post production mixer. He has asked for our advice via the podcast, but we thought we would also ask the community for their thoughts on this difficult dilemma. He writes;
"As a freelance engineer for over a couple years now my client base is gradually growing more and more. My mobile phone seems to be at the core of my communications with clients. I've always stressed to people that emailing is the most effective way of communicating with me but for some reason a majority of my clients continue contacting me via mobile.
Recently I have been very busy, as in 6 days a week and a lot of the time it's late hours. A couple of my clients that I like, have gotten stroppy and seem to have got the wrong end of the stick regarding me not texting back in time or calling back fast enough. However I am in session most of the time and can't get to back to people right away but but they seem to get offended by me not replying quickly enough.This morning one of them texted me a short essay about how they've recorded with me for a while and brought me clients and that I can't even be bothered to ring back. I had just got home at 2am this morning after finishing a session at 1.30am. I received the call at 8pm the previous day (while I was working) and the text this morning at 10.30am while I was still half-asleep.
Today I spent a draining amount of energy clearing up the situation with him on the phone but for me it's soured the relationship a bit and I would love to avoid this happening again in the future. I would be hugely interested to know what your opinion is on the mobile phone thing. I also think it could help a lot of us who have been, or are in a similar situation like this to improve on how to deal with it in the future."
So please share you experience in this area, we are sure there are some horror stories of the client from hell you can share.