The iLok team at PACE have issued a statement regarding the issues some users have been facing during the migration to the new licence system.
“The recent update of iLok.com involved the migration of huge amounts of data to our new system which is designed for ease of use and scalability. This new system will provide us the ability to add more of the features that you and software publishers are asking for.
After the Sunday night re-launch of iLok.com and related services, we immediately began to see a tremendous volume of activity. Although we prepared for a high volume, we are not satisfied with the level of service we are presently providing. We are currently expanding our infrastructure to help eliminate time-outs and provide more system resources.
Since the re-launch we have been monitoring all activity carefully to watch for any issues. We are aware that some people are experiencing issues with a subset of their existing licenses reporting to be of Type “Temporary”. The Type is only a database label and the change from the previous Type (most often Update) resolve over the course of the next several days as a data migration remediation continues.
The change in the word shown as the Type should not in any way affect your ability to use your plug-ins or protected software authorized by licenses that are already on your iLok(s).
Rest assured that we have records of all of your license data just as it was before the migration started. No data or licenses will be lost.
If you are experiencing additional issues that are not explained in the this message or in the error messages you see, please send us a support ticket via the iLok.com website’s Support page. The more information you can provide about the exact situation you are experiencing, the better.
We understand your frustration and our team is working non-stop to understand and fix any issues the community is having.”